Refund policy

We get it — sometimes the soccer gods smile on you, and sometimes they nutmeg you. If you need to return something, here’s the official playbook.

Start a Return (Fastest Option)

Skip the emails, skip the drama — start your return directly through our Orders Page:

👉 Start Your Return Here: https://shopify.com/16153049/account

Just log in, find your order, and begin your return in seconds.

30-Day Return Window

You have 30 days from the date of delivery to request a return or exchange.
If 30 days have passed… well, not even VAR can overturn it. After that, we sadly can’t offer refunds or exchanges.

Eligibility Requirements

To qualify for a return, your item must be:

  • Unused

  • In the same condition you received it

  • In its original packaging (yes, even the tiny plastic bits)

If it looks like it played a full 90 minutes in muddy extra time, we can’t take it back.

Non-Returnable Items (The No-No List)

Some items simply can’t return to the pitch:

  • Gift cards

  • Downloadable items

  • Intimate or sanitary goods

  • Certain personal care items

  • Perishable goods (flowers, food, newspapers — we don’t sell them, but we’re legally required to mention them)

  • Hazardous materials or flammable liquids

Proof of Purchase

A receipt, order number, or proof of purchase is required.
If your dog ate it, please provide something that shows the item came from us.

Don’t Send Items Back to the Manufacturer

They won’t know what to do with it — and it will eventually boomerang back to you.
Always return items directly to SportGearPlus.

Partial Refunds (If Applicable)

We may issue partial refunds for:

  • Books with obvious use

  • Opened CDs/DVDs/games (yes, they still exist)

  • Items not in original condition

  • Items damaged or missing parts not caused by us

  • Any item returned after 30 days

We’re fair — just not magical.

Refunds

Once we receive and inspect your return, you’ll receive an email update.

If approved, we’ll issue a refund back to your original payment method.
Processing times vary depending on your bank or card provider.

Missing Refund?

If you don’t see your refund yet:

  1. Check your bank account again

  2. Contact your credit card company

  3. Contact your bank (they love long hold times)

  4. Still nothing? Email us at sales@sportgearplus.com

We’ll help sort it out faster than a quick counterattack.

Sale Items

Sale items are final sale.
No refunds, no do-overs, no VAR challenges.

Regular-priced items only are eligible for refunds.

Exchanges

We only offer exchanges for items that arrive defective or damaged.

If you need the same item replaced, email sales@sportgearplus.com and send your item to:

SportGearPlus
ATTN: Exchanges
941 Dudley Pike
Edgewood, KY 41017

Gifts

If your item was marked as a gift and shipped to you:

  • You’ll receive a gift credit for the value of the return

  • Once processed, we’ll issue a digital or physical gift certificate

If the gift was shipped to the giver first, the refund will go back to them — and yes, they’ll know you returned it.

Shipping Your Return

Send all returns to:

SportGearPlus
ATTN: Returns
941 Dudley Pike
Edgewood, KY 41017

Important Notes:

  • Return shipping costs are the customer’s responsibility

  • Shipping costs are non-refundable

  • If a refund is issued, return shipping may be deducted

  • Transit times vary depending on your location and your carrier’s mood

  • For items valued over $75, we strongly recommend:

    • Trackable shipping

    • Shipping insurance

    • A quick prayer to the mail gods

We can’t guarantee we’ll receive your package without tracking.

Need Help?

Email: sales@sportgearplus.com

We answer faster than a Haaland breakaway.